K227 Online Labler Series FAQ's

  1. When trying to install the drivers for the labeler, setup stops and asks for the Windows installation disk?

    A common problem loading the K227 Online Labler drivers into Windows is that the setup program can not find the three common Windows files (ICONLIB.DLL, UNIDRV.DLL, and UNIDRV.HLP). If this happens, setup will ask for you to place your Windows CD into the CD-ROM where it can find and install the files its needs to complete the setup.

    Another option is to browse your C:drive, find c:\windows\options\cabs (if you placed the cabs in this location) and have setup load the files from this location. Once this is done, setup will be completed.

    NOTE: The same scenario can occur in either Windows 95 or Windows 98.

  2. The manuals for the labeler and the software were not included in the box with the printer?

    Please note that the manuals for both are in PDF format on the installation CD that came with your labeler. Simply browse the installation CD and you will find a folder called MANUALS, here you will find users manuals for the Kroy Label Designer Software and your Kroy Labeler.

  3. I noticed that there is both a driver and software upgrade available for the K227 Online Labler, but there are two options for downloads FTP and HTTP, which one should I use?

    By using FTP, you can run the installation of files from our website without having to download them first to a folder on your computer

    Use HTTP to transfer the files into a download folder on your computer for installation at a later time.

  4. The text on the labels being printer is not clear, what can I do to remedy this?

    In your printer folder right click on the icon for the K227 Online Labler, then click on the properties and go to the control tab. On the control tab you will find the density setting you can increase or decrease the density as needed to compensate for faint or blurry looking text.

    NOTE: This situation may also be a result of a dirty print head. We recommend that the printhead be cleaned regularly with the recommended Kroy thermal printhead cleaning kit available on line at be clicking     here.

  5. The cable that was included with the K227 Online Labler has two connections at one end, which one do I connect to my computer, or do I use both?

    These connections are both SERIAL connections although the larger one looks similar to a PARALLEL connector, they are both SERIAL connectors. Connect to the available SERIAL port with whichever cable ends fits appropriately.

  6. The installation of the upgrade driver and label software into my Windows NT workstation seemed to go correctly, but when I try to print, I get the following error message "cannot print to specified device the parameters"?

    You need to edit out of the registry the old Kroy files before adding the new files. Remember to reboot your computer after editing the old files and installing the new files

    NOTE: It is also required that you reboot after upgrading the drivers and software when using Windows 95/98 registry and then install the new files if you encounter this error message.

  7. When using K227 Online Labler on a Windows NT workstation it seems to default to an address label size although I picked a different label size?

    Insure that you are using the latest drivers and software for your printer.

  8. When using the clear address labels, the printer does not stop the label to the correct spot to tear it off and the red light starts flashing, what does this mean?

    We recommend that you use the white labels in the K227 Online Labler. Also, refer to the manual about the use of the divider that comes with the printer. You need to install it in order to keep the labels from sliding away from the gap sensor inside the printer.