Job Description:
About Us
Kroy is a vertically integrated manufacturer of thermal and product labels, serving businesses across industries such as warehousing, logistics, healthcare, retail, food packaging, and manufacturing. With in-house production and quality control, we provide high-performance labels designed for direct thermal, thermal transfer, inkjet, and other printing applications. Our custom and stock label solutions meet the needs of businesses large and small, helping them improve efficiency and branding.
We're looking for a motivated and results-driven Inside Sales Representative to grow our customer base, drive revenue, and help businesses find the right labeling solutions. If you're a strong communicator who thrives on building relationships and closing deals, we want you on our team!
Kroy has grown into a leading, vertically integrated manufacturer of thermal and product labels. With over 200 employees and a dedicated team of 40 inside sales representatives, we serve businesses across industries such as warehousing, logistics, healthcare, retail, food packaging, and manufacturing.
At Kroy, this isn't just a job—it's a career. Most of our employees have been here for over 10 years, building long-term success in a company that rewards hard work and dedication. The majority of our inside sales reps earn well over $100,000 per year. Unlike other sales roles where commissions are one-time deals, here you earn commission on every single order. Since we sell a consumable product that businesses need to keep purchasing, our reps continue to grow their earnings year after year.
We're looking for a motivated and results-driven Inside Sales Representative to grow our customer base, drive revenue, and help businesses find the right labeling solutions. If you're a strong communicator who thrives on building relationships, closing deals, and securing long-term customers, we want you on our team!
Responsibilities
Sales & Customer Outreach
- Proactively reach out to new and existing customers via outbound calls, emails, and follow-ups to drive sales.
- Identify and qualify lead by understanding business needs, label usage, and purchasing processes.
- Follow up on quotes and sample requests addressing concerns and helping prospects move toward a purchase decision.
- Overcome objections and demonstrate the value of our high-quality, competitively priced labels to close deals.
Account Management & Customer Retention
- Build long-term customer relationships by proactively checking in and ensuring satisfaction.
- Monitor purchasing trends to time follow-ups near reorder dates and secure repeat business.
- Identify upsell and cross-sell opportunities, introducing new label products or additional solutions that fit customer needs.
- Assist in issue resolution, working with customer service and production teams to address any concerns.
CRM & Performance Tracking
- Utilize Salesforce and Salesloft to track sales activities, manage leads, and maintain customer records.
- Follow structured sales cadences in Salesloft to engage prospects and drive conversions.
- Maintain accurate records of customer interactions, quotes, orders, and follow-ups.
- Meet and exceed sales goals, achieving monthly and quarterly performance targets.
Qualifications
- Must be at least 18 years of age
- Must have a valid driver's license
- Must be legally authorized to work in country of employment without sponsorship for employment visa status
- Excellent verbal and written communication skills required to effectively communicate with others
- High School Diploma or equivalent
- Basic math skills
Benefits
- Base Salary + Commission
- Health & Wellness Benefits - healthcare, dental, and vision plans.
Salary: Starting at $50,000 / Year
