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Have a question, need a quote, or want to talk through your label needs? Fill out the form and one of our reps will be in touch shortly. We're here to help you find the right solution!

Have Any Questions? Call Our Support Line: 888-733-5769

Hours Of Operation:
Monday to Friday - 9:00am to 5:00pm EST

888-733-5769

Email Support

info@kroy.com

Call Our Support Line

888-733-5769

Office Address

3830 Kelly Ave. Cleveland, OH 44114

Dock Address

3841 Perkins Ave. Cleveland, OH 44114

Frequently Asked Questions About Our Company

Quick answers to common questions we get about our company from our customers and associates.
Reach out for more assistance.

What is difference between thermal transfer and direct thermal? Thermal transfer printing uses a ribbon and heat to transfer ink onto the label surface, while direct thermal printing doesn't use a ribbon—instead, it uses heat-sensitive labels that darken when heated by the printhead. Direct thermal labels are ideal for short-term applications like shipping and barcoding, while thermal transfer labels are better suited for long-term use or harsh environments.

What do the label colors actually look like when printed?

White

Red

Fluorescent Red

Hot Pink

Pink

Orange

Fluorescent Orange

Yellow

Chartreuse

Brown

Fluorescent Green

Green

Blue

Dark Blue

Purple

Grape

Grey

What is the difference between coated side out and coated side in ribbons?
And how do I know which one I need? A: The difference between coated side out (CSO) and coated side in (CSI) ribbons refers to which side of the ribbon has ink coating. CSO ribbons have the ink on the outside of the roll, while CSI ribbons have the ink on the inside.

B: Most Zebra printers use CSO ribbons, while brands like SATO and Datamax typically require CSI. To determine the correct type for your printer, check the user manual or the manufacturer spec sheet.

How are fanfold labels different from roll labels? Fanfold labels are stacked rather than wound onto a core. They typically hold more labels per stack than rolls, reducing changeovers and improving efficiency. Fanfold labels also work in both desktop and industrial printers.

If I am tax exempt where do I submit my tax certificate? If you're tax exempt, you can email your tax exemption certificate directly to your sales representative for the state you're shipping to. Once received and approved, tax will be removed from future orders for that state. If you are tax exempt in multiple states, send those additional tax certificates.